Cancellation & Access Fee Policy

The event fee is agreed and paid directly between the booker and the musician. GigHire Ghana never holds, escrows, splits or refunds that money, and takes no commission on it. The only payment we collect is a one-off platform access fee per booking, per side, which unlocks the other party's contact details.

A booking request can be withdrawn by the booker, or declined or cancelled by the musician, at any time before an access fee is paid — at no cost to either side.

An access fee pays for the connection itself, so it is not refundable once the contact details have been unlocked — including when the event is later cancelled or rescheduled by either side. If a payment is taken but the contact details were never released, email us and we will correct it.

Because the event fee is paid directly, any deposit, cancellation charge or refund between a booker and a musician is a matter for the two of them. We strongly recommend agreeing cancellation terms in writing inside the booking conversation before money changes hands.

Report a no-show, a materially late arrival or any misconduct through the booking conversation or by email. We investigate reports, and repeated offences lead to loss of verification, suspension or permanent removal from GigHire Ghana. We cannot recover money paid directly between users.

After the event, either side can mark the booking as completed on the booking page. That opens reviews for both parties and closes the booking. No money moves through GigHire Ghana at this step.

If an event cannot go ahead because of circumstances outside either party's control — for example a national directive, funeral postponement, severe weather or a serious medical emergency — we encourage rescheduling. The existing connection stays unlocked, so no new access fee is needed for the same booking.

For any cancellation or access fee question, email gighire1@gmail.com with your booking reference, and report issues inside the platform so we have the full history.